Limited Warranty
Instruments Pickering Laboratories, Inc., (Pickering) Instruments in standard configuration (see Instrument List below) are warranted to be free of defects in material and workmanship under normal installation, use, and maintenance, for a period of one year from the date of delivery to the original Customer. Pickering will replace or repair, without cost, any defective items. Expendable items such as check valves, pistons, piston seals, and filters are excluded from this warranty. In addition, physical damage, poor-quality reagent- and sample-induced damage, and instrument damage due to Customer's misuse are not covered by this warranty.
Analytical Columns Pickering's Analytical Columns are warranted to be free of defects in materials and workmanship under normal installation, use, and maintenance, for the warranted time beginning from the date of delivery to the original Customer. Pickering will replace the Analytical Column under warranty if found defective in material or workmanship. However, the warranty is void if the Analytical Column was damaged due to Customer's misuse. Ion Exchange columns for Amino Acid Analysis, Glyphosate, and ALKION columns are warranted for 90 days. Silica-based reversed-phase columns are warranted for 30 days. How to Obtain Warranty Service If there is a problem with your Instrument or Analytical Column within the Warranty period, immediately notify Pickering or your local authorized representative. If the Instrument or Analytical Column was not purchased directly from Pickering, please contact the vendor where it was purchased. Any Instrument, part of the Instrument, or Analytical Column returned to Pickering for examination or repair shall have Pickering's prior approval (call for a Returned Goods Authorization number) and be sent prepaid by the Customer. Return transportation will be at Pickering's expense if the Instrument, part of the Instrument, or Analytical Column is found to be defective and under warranty. |
