Support Bulletin

by David Mazawa

Pinnacle PCX – End of Life Notice



Dear valued customer,

It is with a heavy heart that we stop production of the Pinnacle PCX post-column system. A myriad of production issues has led us to develop a replacement instrument. We have a limited number of new Pinnacle PCX components remaining that we can build with, so we plan to stop production on March 1, 2020 (while supplies last). However, we will have Pinnacle PCX replacement components available until January 2027 to support our customers’ ongoing maintenance and repair needs.

Onyx PCX – New and Improved Instrument 

We have taken this as an opportunity to improve on the Pinnacle PCX design! Our new instrument, the Onyx PCX, has the following improvements and highlights:

Color

The color on the Onyx PCX was updated to be more modern and now the color gradient on the column compartment door mirrors its temperature gradient capability.

Size

The Onyx PCX is slightly larger to allow easier access to the inner compartments. This makes assembly and maintenance easier and faster.

Reagent Tray

The Onyx PCX reagent tray is much larger and can now be used as secondary containment for the reagent bottles. In case of a spill, the reagent tray can hold much more liquid than the Pinnacle reagent tray. There are also handles for easy removal.

LCD

The new larger LCD shows more details of what the instrument is doing. This makes it easy to see the system’s status at a glance.

Reactor

The Onyx PCX reactor is slightly smaller with more efficient heating and allows for field calibration by a trained engineer.

Pump and Valve Motors

The Onyx PCX Pump and Valve motors use different power than the Pinnacle PCX Pump and Valve motors. These are married to the board components and are not backwards compatible.

Column Compartment

No physical differences but we’ve enabled the Onyx PCX column heater to be calibrated in the field by a trained engineer.

Communication with PC

The Onyx PXC communicates exclusively via USB connection to the PC.

Software

The Onyx PCX Control Software has a different look to match the new display.

User Journal

The new User Journal feature records method, sequence details, run times, changes, and error messages for audit compliance.

Contact Pickering Technical Support (support@pickeringlabs.com) for any questions or contact our Customer Service Team (orders@pickeringlabs.com) with quotation requests.